The role of information technology on communications satisfaction and organizational learning

Naderi, Hamed; Hosseini Amiri, Seyed Mahmoud

doi:10.22034/oajre.2024.460589.1082

The role of information technology on communications satisfaction and organizational learning

Document Type : Original Article

Authors

Hamed Naderi ¹

Seyed Mahmoud Hosseini Amiri ²

¹ Master of Business Administration-Marketing, Sari Branch, Islamic Azad University, Sari, Iran.

² Assistant Professor, Department of Management, Economics and Accounting, Payam Noor University, Tehran, Iran.

10.22034/oajre.2024.460589.1082

Abstract

The emergence of new technologies constantly brings about changes and developments in today's societies, and among these technologies, information technology is one of the most influential. In order to survive by keeping pace with the course of technological advancement, organizations must consider mastering new technologies in the business environment as an inevitable requirement and necessity. Considering the weight and importance of the topic, this study, using a systematic review, thoroughly explores the role of information and communication technology (ICT) in communication satisfaction and organizational learning. And in the end, based on our findings in this review, the conclusion has been made. The results indicate that IT has an effective role in communication satisfaction and organizational learning. Therefore, by identifying the impact of ICT on communication satisfaction and organizational learning, we provide a complete and comprehensive vision for the benefit of ICT policy makers in the field of information.

Keywords: information technology (IT); communication satisfaction; organizational learning

Keywords

Keywords: information technology (IT)

communication satisfaction

organizational learning