International Journal of Resistive Economics

International Journal of Resistive Economics

The Effect of the Use of Information and Communication Technology on the Satisfaction of Communication and the Participation of Remote Employees with the Moderating Role of Dependency Tendency

Document Type : Original Article

Authors
1 Department of Financial management, Jo.C., Islamic Azad University, Joybar, Iran.
2 Department of Accounting, Jo.C., Islamic Azad University, Joybar, Iran.
10.26.65.2023.39
Abstract
This study investigates the effect of information and communication technology (ICT) usage on internal communication satisfaction and remote employee participation, with dependency tendency serving as a moderating variable. Employing a descriptive-survey methodology with practical objectives, the research population comprised all employees of Sari Azad University (N=257), from which a sample of 154 participants was selected using Cochran's formula and simple random sampling. Primary data were collected through a standardized five-point Likert-scale questionnaire, whose validity was confirmed via content and face validity methods, and reliability was established using Cronbach's alpha (α=0.90). Data analysis was conducted using structural equation modeling (SEM) with SmartPLS 4 software. The findings revealed that ICT usage exerts a significant positive effect on both internal communication satisfaction and remote employee participation. Furthermore, dependency tendency was found to significantly moderate the relationship between ICT usage and the outcome variables, strengthening these associations when dependency tendency is high. The study contributes to the literature by integrating technology acceptance theory, organizational communication frameworks, and social psychology perspectives to explain remote work dynamics in academic settings. Practical implications suggest that human resource managers and educational policymakers should design ICT systems that accommodate individual dependency tendencies to enhance communication satisfaction and foster meaningful participation among remote employees. These insights are particularly relevant for post-pandemic organizational strategies aimed at sustaining hybrid work models.
Keywords

Volume 11, Issue 3
Summer 2023
Pages 66-87

  • Receive Date 26 May 2023
  • Revise Date 28 June 2023
  • Accept Date 30 June 2023